RETURNS & REFUNDS
At the Ange Safari Institute, we are committed to providing quality products and services and ensuring that our customers are treated fairly. This Returns & Refunds Policy explains the circumstances and process for returning products, requesting refunds, and addressing products that are defective, damaged, incorrect, or otherwise do not meet our quality standards. This Policy should be read together with our Terms & Conditions and Privacy Policy.
1. PHYSICAL PRODUCTS
This Policy applies to physical products purchased through the Ange Safari Institute website, including:
– Books
– Journals
– Workbooks
– Printed resources
– Other physical products offered through the Institute
2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is:
– Damaged during delivery;
– Defective;
– Incorrect or different from what you ordered; or
– Not of acceptable quality,
please contact us at info@angesafariinstitute.com as soon as reasonably possible.
Please provide:
– Your full name;
– Order number;
– Description of the issue; and
– Photographs of the product where appropriate.
We will assess the matter and arrange an appropriate solution. Depending on the circumstances, this may include a replacement, repair, refund, or another suitable remedy.
3. CHANGE-OF-MIND RETURNS
If you wish to return a product simply because you have changed your mind, the product must generally be:
– Unused;
– In its original condition;
– Complete with its original packaging, where applicable; and
– Accompanied by proof of purchase.
Change-of-mind returns may not be accepted for certain products or circumstances, particularly where the nature of the product makes it unsuitable for return.
4. DIGITAL PRODUCTS AND DOWNLOADABLE RESOURCES
Digital products and downloadable resources, including digital books, workbooks, guides, courses, and other electronically supplied materials, are generally non-refundable once they have been accessed, downloaded, or made available to the customer. If a digital product is defective, materially different from its description, or cannot reasonably be used for its intended purpose, please contact us so that we can assess the matter and provide an appropriate solution.
5. FREE RESOURCES
Free resources provided by the Ange Safari Institute, including complimentary guides, devotionals, workbooks, prayer resources, and downloadable materials, are provided at no charge and therefore are not eligible for refunds.
6. COACHING, TRAINING AND ONE-ON-ONE SERVICES
Refund and cancellation arrangements for coaching, training, consultations, one-on-one sessions, programmes, workshops, and other services may differ depending on the service purchased. Any specifi c cancellation or refund conditions will be communicated at the time of booking or purchase. If a service cannot be provided by the Ange Safari Institute, we will communicate with the affected customer and arrange an appropriate solution, which may include rescheduling, a credit, or a refund.
7. EVENTS AND PROGRAMMES
Where you purchase a place at an event, conference, programme, workshop, or other Institute experience, specifi c cancellation and refund conditions may apply. These conditions will be provided with the relevant event or programme information.
8. REFUND PROCESS
Once a refund has been approved, it will generally be processed using the original payment method. The time required for the refund to refl ect in your account may vary depending on the payment provider or fi nancial institution. We will communicate with you regarding the progress of your refund where necessary.
9. RETURN SHIPPING
If a product is returned because it was damaged, defective, incorrect, or did not meet the required quality standards, we will make appropriate arrangements regarding the return delivery costs. For other returns, including accepted change-of-mind returns, return delivery costs may be the responsibility of the customer.
10. HOW TO REQUEST A RETURN OR REFUND
To request a return or refund, contact:
Email: info@angesafariinstitute.com
Please include:
– Your full name;
– Order number or booking reference;
– Product or service purchased;
– Date of purchase; and
– Reason for your return or refund request.
For physical products, photographs may be requested where they are relevant to assessing damage, defects, or incorrect items. We may request additional information where reasonably necessary to process your request.
11. PROCESSING RETURN AND REFUND REQUESTS
Each return or refund request will be reviewed individually. We may request proof of purchase and information necessary to verify the transaction and assess the request. Once a decision has been made, we will communicate the outcome and the next steps.
12. CUSTOMER RIGHTS
Nothing in this Returns & Refunds Policy removes or restricts any consumer rights or remedies available to you. Where a customer has a right to a repair, replacement, refund, cancellation, or other remedy, we will honour that right.
13. CHANGES TO THIS POLICY
The Ange Safari Institute may update this Returns & Refunds Policy from time to time to refl ect changes to our products, services, business practices, or requirements. The latest version will always be published on our website with the updated effective date.
14. CONTACT US
For questions regarding returns, refunds, cancellations, or exchanges, please contact:
Ange Safari Institute
Email: info@angesafariinstitute.com