ANGE SAFARI INSTITUTE
PRIVACY POLICY
1. PERSONAL INFORMATION WE COLLECT
We may collect personal information that you provide to us when you use our website, purchase our products, request resources, subscribe to our communications, contact us, or engage with our services. Depending on how you interact with the Ange Safari Institute, the information we collect may include:
– Full name and surname
– Email address
– Telephone or mobile number
– Physical, residential or delivery address
– Billing information
– Order and transaction information
– Information provided through contact forms
– Information provided when requesting or downloading free resources
– Information provided when subscribing to our communications
– Information provided when booking coaching, training or one-on-one sessions
– Information provided when registering for events, programmes or Institute experiences
– Any other information voluntarily provided to us
We may also collect certain technical information automatically when you visit or use our website, including:
– Internet Protocol (IP) address
– Internet browser type and version
– Device type
– Operating system
– Pages visited
– Date and time of visits
– Referring websites
– Website interactions and usage information
– Cookie and similar technology information
2. PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment service providers. Where payment processing is performed by a third-party payment provider, that provider may collect and process payment information in accordance with its own terms and privacy policies. We do not intentionally retain complete payment-card information on our own systems.
3. PURPOSE OF PROCESSING PERSONAL INFORMATION
We process personal information for legitimate and specifi c purposes connected with the operation of the Ange Safari Institute and the provision of our products and services.
These purposes include:
3.1 Order Processing and Fulfi lment
We process personal information to:
– Receive and process orders
– Confi rm purchases
– Process payments
– Prepare and dispatch products
– Arrange delivery
– Communicate with customers regarding orders
– Provide customer support
– Manage returns, refunds and related enquiries
3.2 Provision of Services
We may process personal information to provide and administer coaching, training, leadership development, one-on-one sessions, programmes, events and other Institute experiences.
3.3 Free Resources
Where you request a free e-book, devotional, workbook, guide or other resource, we may use the information provided to deliver the requested resource and manage your subscription preferences.
3.4 Communications
We may use your contact information to respond to enquiries, provide customer support, communicate important information and manage our relationship with you.
3.5 Marketing
Where permitted by applicable law, we may use personal information to provide marketing and promotional information relating to the Ange Safari Institute, including:
– New books and publications
– New resources
– Institute teachings
– Prayer points
– Leadership insights
– Programmes and training
– Coaching services
– Events and conferences
– Institute initiatives
– Relevant products and services
Where consent is required, we will obtain such consent before sending direct marketing communications. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the relevant communication or by contacting us directly.
3.6 Analytics and Website Improvement
We may process technical and usage information to analyse website traffic, understand how visitors use our website, monitor website performance, improve functionality and enhance the overall user experience.
4. LAWFUL PROCESSING
We will process personal information lawfully and in accordance with applicable data-protection requirements.
Depending on the circumstances, processing may be based on:
– Your consent;
– The performance of a contract or the taking of steps required prior to entering into a contract;
– Compliance with a legal obligation; or
– Legitimate and lawful business purposes.
Where processing is based on your consent, you may withdraw your consent, subject to applicable legal or contractual requirements.
5. THIRD-PARTY SERVICE PROVIDERS
We may appoint or use third-party service providers to assist us in operating our website and providing our products and services.
These may include:
– Payment processors
– Courier and delivery providers
– Website hosting services
– Website and technology providers
– Email marketing and communication platforms
– Analytics providers
– Cloud-storage and security providers
– Event and booking platforms
– Other service providers reasonably required for the operation of the Institute
Where personal information is provided to a third party, we will take reasonable steps to ensure that the information is processed appropriately and protected in accordance with applicable requirements. Third-party providers may process personal information in accordance with their own privacy policies and applicable contractual obligations.
6. COOKIES AND ANALYTICS
Our website may use cookies, pixels and similar technologies to support website functionality, remember preferences, analyse website usage and improve our services. These technologies may collect technical and usage information relating to your interaction with our website. You may manage certain cookie preferences through your browser settings or through any cookie-management functionality made available on our website. Disabling certain cookies may affect the functionality of the website.
7. DISCLOSURE OF PERSONAL INFORMATION
We do not sell or trade your personal information. We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:
– Payment service providers
– Courier and delivery providers
– Website and technology service providers
– Email and communication service providers
– Analytics providers
– Professional advisers
– Legal or regulatory authorities where required or permitted by law
– Other authorised service providers acting on our behalf
We will limit disclosures to information reasonably necessary for the relevant purpose.
8. CROSS-BORDER PROCESSING
Certain service providers used by the Ange Safari Institute may store or process personal information outside the Republic of South Africa. Where personal information is transferred or processed outside South Africa, we will take reasonable measures to ensure that such processing is undertaken in accordance with applicable data-protection requirements.
9. SECURITY OF PERSONAL INFORMATION
We are committed to protecting personal information against unauthorised access, loss, misuse, alteration, destruction or disclosure. We implement reasonable technical and organisational safeguards appropriate to the nature of the information processed. Access to personal information is restricted to persons and service providers who require such information for legitimate business or service-related purposes. While we take reasonable measures to protect personal information, no electronic system, website or method of transmission can be guaranteed to be completely secure.
10. RETENTION OF PERSONAL INFORMATION
We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected and processed, or where retention is required or permitted by law. Certain information relating to transactions, accounting, legal obligations or business records may be retained for longer periods where required by applicable legislation. When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
11. YOUR RIGHTS
Subject to applicable law, you may have the right to:
– Request access to personal information we hold about you;
– Request correction or updating of inaccurate or incomplete personal information;
– Request deletion or destruction of personal information where legally permissible;
– Object to certain processing of your personal information;
– Withdraw consent where processing is based on consent;
– Object to direct marketing;
– Request information regarding the use or disclosure of your personal information; and
– Lodge a complaint regarding the processing of your personal information.
We may require reasonable verifi cation of your identity before processing certain requests.
12. ACCESS, CORRECTION OR DELETION REQUESTS
You may request access to, correction of, updating of or deletion of your personal information by contacting us at:
Email: info@angesafariinstitute.com
Your request should include sufficient information to allow us to identify you and locate the relevant information. We will consider and respond to requests in accordance with applicable legal requirements. Where information is required to be retained by law or is otherwise lawfully required for a legitimate purpose, we may not be able to delete it immediately.
13. MARKETING COMMUNICATIONS
You may choose to receive communications from the Ange Safari Institute, including newsletters, teachings, resources, announcements, book releases, prayer points, leadership insights and invitations to Institute experiences. You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us directly. Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related communications, such as order confi rmations, delivery notifi cations or other communications necessary to fulfi l an agreement with you.
14. CHILDREN'S PERSONAL INFORMATION
Our website and services are not primarily directed at children. We do not knowingly collect or process the personal information of children in circumstances where such processing is prohibited by applicable law. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps in accordance with applicable requirements.
15. THIRD-PARTY WEBSITES
Our website may contain links to websites, platforms or services operated by third parties. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices, security or content of third-party websites and encourage users to review the relevant privacy policies before providing personal information.
16. CHANGES TO THIS PRIVACY POLICY
We may amend this Privacy Policy from time to time to refl ect changes in our business, services, technology, third-party providers or applicable requirements. The most recent version will be published on our website together with the applicable effective or updated date.
17. CONTACT DETAILS
For enquiries relating to this Privacy Policy or the processing of your personal information, please contact:
ANGE SAFARI INSTITUTE
Email: info@angesafariinstitute.com
Information Officer: Ange Safari
Information Officer Contact: 0675640142
18. COMPLAINTS
If you have concerns regarding the way we process your personal information, please contact us using the details above so that we may consider and address your concern. You may also lodge a complaint with the relevant South African regulatory authority where you believe that your personal information has been processed unlawfully.
